Terms of Service
Welcome to Pazteln, the online storefront associated with Shenzhen Qin'angyuan Trading Co., Ltd. ("we," "us," or "our"). These Terms of Service explain the conditions that apply when you visit https://pazteln.com, use our website, or place an order. Please read them together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
1. Use of Our Website
By using our website, you agree to use it for lawful purposes and provide accurate information where needed to complete an order. You must have the legal capacity to make a purchase, or the permission of a parent or legal guardian where applicable. You must not interfere with website security, attempt unauthorized access, or use the site to commit fraud.
2. Product Information and Availability
We aim to describe products, images, specifications, and prices clearly. Product appearance can vary depending on your screen, and minor presentation differences may occur. We may correct accidental errors or update listings and availability. If a material error affects an order, we will contact you about the available options and any refund due under applicable law.
3. Orders and Acceptance
Submitting an order does not necessarily mean we have accepted it. Acceptance occurs when we confirm that the order can be fulfilled or dispatch it, as permitted by applicable law. We may decline or cancel an order where there is a genuine pricing or stock error, suspected fraud, a payment issue, or an inability to fulfill the order. If we cancel an order after collecting payment, we will return the amount due using the appropriate payment channel.
Please check your contact and delivery details carefully before completing checkout. You are responsible for providing a deliverable address and responding to reasonable questions required to fulfill your order.
4. Pricing, Payment, and Taxes
The product price, available shipping methods, shipping charges, and any taxes collected by us are displayed during checkout before you place an order. Payment methods offered are those shown at checkout. Your payment information may be processed by the payment service providers available to your order, subject to their applicable terms and privacy practices.
Import duties or taxes not collected at checkout may be assessed by authorities at the destination where applicable. We do not promise that every order will be free from customs charges.
5. Processing and Delivery
Orders are normally processed within 1–3 business days after successful payment confirmation, with estimated transit of 7–15 business days after dispatch. Business days and shipping estimates are explained in our Shipping Policy; delivery estimates are not fixed guarantees. Actual delivery options and charges are determined at checkout.
If an order arrives damaged, incomplete, or materially different from what was ordered, please contact us promptly with your order information and supporting details so that we can review an appropriate remedy.
6. Cancellation, Returns, and Refunds
You may request cancellation before dispatch. We will try to accommodate the request, but a cancellation cannot be guaranteed once processing or dispatch has progressed. Our Return & Refund Policy describes the 30-calendar-day return-request period, eligible items, return shipping arrangements, inspections, and how refunds are issued. Nothing in that policy restricts non-waivable rights granted by applicable consumer law.
7. Accounts and Communications
If an account feature is available, you are responsible for keeping access credentials confidential and notifying us of suspected unauthorized use. We may contact you using the details supplied with an order for order administration, service, and legally required notices. Marketing messages, where offered, are subject to applicable consent and opt-out rights.
8. Intellectual Property and Acceptable Use
Website text, layout, product photographs, names, and logos may be protected by intellectual property rights belonging to us or their respective owners. Except as permitted by law, you may not reproduce or exploit protected content without authorization. You may not upload malicious code, impersonate another person, or use the website to violate third-party rights.
9. Third-Party Services and Links
Some functions, such as hosting, checkout, payment, or shipping, may involve third-party providers. Their separate terms may apply to the services they provide. Links to third-party websites are provided for convenience, and we do not control their content or privacy practices.
10. Privacy and Security
Our Privacy Policy explains how personal information may be collected, used, shared, and retained in connection with the store. Please review that policy to understand your rights and how to contact us about your information.
11. Liability and Consumer Rights
We do not exclude or limit liability where doing so would be unlawful, including responsibility for remedies or rights that cannot be waived under applicable consumer protection law. Any exclusions or limitations in these terms apply only to the extent permitted by the law governing the transaction. Nothing here replaces mandatory product-safety, delivery, refund, or other statutory rights.
12. Updates and Contact
We may update these Terms of Service to reflect operational, legal, or website changes. Updated terms apply as permitted by law; material changes affecting existing orders will be handled in accordance with applicable requirements.
Operating Company: Shenzhen Qin'angyuan Trading Co., Ltd.
Registered Company Address: Room 101, No. 6, Shangduan 4th Lane, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Email: service@pazteln.com
Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)