Contact Us

Welcome to Pazteln. If you have questions about a product, an order, delivery, a return, or a refund, our customer support team is here to help you find the information you need.

How to Reach Us

Support Email: service@pazteln.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://pazteln.com

You may email us at any time. We review customer inquiries during our business hours. When contacting us about an existing purchase, please include your order number, the email address used at checkout, and a brief description of the issue. Do not send your full payment card details or passwords.

Order and Delivery Support

For help with an order confirmation, delivery status, a shipping address correction, or a missing or damaged parcel, contact our support team as soon as possible. Address changes and cancellation requests may not be possible after an order has been dispatched.

Returns and Refunds

Please contact service@pazteln.com before sending any item back. Our team will explain the applicable return process and provide the authorized return destination when a return is accepted. Unapproved returns or parcels sent to an unrelated location may not be processed.

The registered company address shown below is provided for business identification. It is not automatically a return warehouse or parcel receiving address.

Business Information

Operating Company: Shenzhen Qin'angyuan Trading Co., Ltd.

Registered Company Address: Room 101, No. 6, Shangduan 4th Lane, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

For additional information about order fulfillment, returns, and personal data, please read our Shipping Policy, Return & Refund Policy, and Privacy Policy.