Shipping Policy

This Shipping Policy explains the order processing and delivery arrangements for purchases made through Pazteln at https://pazteln.com.

1. Where We Ship

The destinations and delivery methods available for a particular purchase are shown during checkout. If a destination or shipping method is not offered at checkout, we cannot promise that we can fulfill delivery to that location. Availability may depend on the items ordered, the destination, and carrier restrictions.

2. Order Processing

Orders are normally prepared for shipment within 1–3 business days after payment has been successfully confirmed. Business days exclude weekends and applicable public holidays. Processing time is separate from the time that a parcel spends in transit. Additional time may be needed during busy periods, for payment or address checks, or if an item is temporarily unavailable; when a material delay arises, we will provide relevant information or available options.

3. Estimated Delivery Transit

After dispatch, estimated delivery transit is generally 7–15 business days, depending on the destination, customs processing, carrier performance, and other circumstances. This is an estimate, not a guaranteed arrival date.

The estimated overall period therefore includes both order processing and shipping transit. Orders containing multiple items may arrive in separate parcels when necessary for fulfillment; we will not charge undisclosed shipping fees for such arrangements.

4. Shipping Charges

Any shipping fee applicable to your order is displayed during checkout before payment. We do not promise free shipping or a particular free-shipping threshold unless it is explicitly offered for your order at checkout. Additional destination-specific taxes or import costs may apply as described below.

5. Tracking Information

When shipment tracking is available, we will provide tracking details using the order contact information supplied at checkout. Tracking updates may take time to appear after a carrier accepts the parcel. For help interpreting an update or locating a shipment, contact service@pazteln.com.

6. Customs, Duties, and Import Taxes

For cross-border deliveries, customs authorities may assess import taxes, duties, or clearance fees. Whether these are collected at checkout or on arrival depends on the destination and the terms disclosed during purchase. Customers should review any customs information presented at checkout. We do not represent that customs charges are always included in the product price or that every shipment clears customs without delay.

7. Address Accuracy and Changes

Please provide a complete and accurate shipping address, including relevant apartment, building, postal, and contact information. If you notice an error after ordering, email us immediately with your order number and the corrected details. We will try to make the change before dispatch, but changes cannot be guaranteed once a parcel has entered fulfillment or transit.

If a parcel is returned because an address provided by the customer was inaccurate or undeliverable, contact us to review the available reshipment or refund options, subject to applicable law and any charges clearly disclosed before they are incurred.

8. Delays, Lost Parcels, and Damaged Deliveries

Carrier disruptions, customs inspections, severe weather, public holidays, and other events may delay delivery. If your delivery is significantly delayed, appears lost, or arrives damaged or incorrect, contact us with your order number and, when relevant, photographs of the parcel or product. We will investigate and provide the remedy required by applicable consumer law and our policies.

9. Contact and Related Policies

For delivery questions, contact our support team:

Email: service@pazteln.com

Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Shenzhen Qin'angyuan Trading Co., Ltd.

Registered Company Address: Room 101, No. 6, Shangduan 4th Lane, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

For return eligibility and refund timing, please read our Return & Refund Policy. The registered company address above is not designated as a return-shipping location.