Privacy Policy

This Privacy Policy describes how personal information is handled in connection with Pazteln and the website at https://pazteln.com. The store is associated with Shenzhen Qin'angyuan Trading Co., Ltd. ("we," "us," or "our"). The actual services, technologies, and privacy rights that apply to you can vary according to how you interact with the site and where you live.

1. Information We Collect

When you visit the store, contact us, or place an order, the personal information involved may include your name, billing and shipping details, email address, telephone number, purchased items, order and refund history, customer-support messages, and other information you choose to provide. Online technical information may include your IP address, device and browser characteristics, and information about how website features are used.

Payment information is submitted through the payment options offered at checkout. Payment processing providers may handle the information required to authorize and settle transactions; the store does not need you to send full payment card credentials to our support email.

2. Sources of Information

We may receive information directly from you, automatically through the website and essential technical operations, or from the ecommerce, payment, delivery, and customer-service providers involved in fulfilling your request or order. Where optional features are enabled, additional collection may occur only as described through the applicable notices and choices.

3. Why We Use Information

We use information as needed to process and deliver orders, take payment, manage returns and refunds, provide support, maintain account or transaction security, detect fraud or abuse, comply with legal obligations, and improve the reliability of our services. Where permitted, we may also communicate relevant service updates or marketing information subject to the choices and rights available to you.

4. Legal Bases Where Applicable

In jurisdictions that require a legal basis for processing, the basis depends on the purpose and may include performing a contract, complying with a legal obligation, pursuing legitimate interests that do not override your rights, or obtaining consent when required. Consent can be withdrawn for future processing where the law provides that right.

5. Ecommerce and Service Providers

Our storefront uses Shopify ecommerce technology. Information needed for store hosting, transactions, payment processing, fulfillment, fraud prevention, delivery, and customer support may be handled by service providers performing those functions. Service providers receive the information needed to perform the functions relevant to your purchase or request.

A provider may have its own privacy notice where it acts independently in connection with a service you choose, such as a payment method or carrier.

6. Cookies and Similar Technologies

Websites may use cookies and related technologies to operate essential functions such as cart management, site security, session continuity, and basic performance. Additional analytics or advertising technologies, if enabled, can involve further data collection and may be subject to consent or opt-out obligations depending on your location.

You can manage cookies through your browser and any privacy choices made available on the site. Blocking essential cookies may prevent some functions, including checkout, from working correctly. If you need help understanding the privacy options available to you, contact us using the details below.

7. Marketing and Advertising Choices

If we offer promotional emails, you can opt out using any unsubscribe process included in those messages or by contacting us. Where applicable law grants a right to object to certain advertising practices, withdraw consent, or opt out of personal-data sharing, you may exercise that right through applicable site controls or by contacting us. You can contact us for information about marketing choices related to our store.

8. Sharing and Disclosures

We may share the information necessary to provide requested services with ecommerce hosting, payment, delivery, fraud-prevention, and customer-support providers. We may also disclose information when required by law, to protect legal rights, to respond to lawful requests, or as part of a legitimate business transfer, subject to applicable safeguards. We do not ask customers to send full payment card details through customer-support messages.

9. International Processing

Information may be processed or accessed in countries other than the one in which you live when that is necessary for our ecommerce operations or service providers. Where the law requires a specific mechanism or safeguard for international transfers, the appropriate obligations apply.

10. Retention and Security

We retain information for as long as reasonably necessary for order administration, support, recordkeeping, fraud prevention, disputes, and legal or tax obligations. Retention periods can vary by data type and applicable law. We use reasonable technical and organizational measures appropriate to the information and services involved, although no online system can guarantee absolute security.

11. Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correct inaccuracies, request deletion, receive a copy of certain data, object to or restrict processing, or withdraw consent where applicable. Some requests may be limited by legal obligations, fraud prevention requirements, or other lawful exceptions.

To request help with your personal information, email service@pazteln.com and describe the request. We may need to verify your identity before disclosing or changing personal information. You may also have a right to contact a competent data protection authority.

12. Children's Privacy

The website is intended for people able to make purchases in accordance with applicable law. We do not knowingly seek personal information from children for purposes that require parental authorization. If you believe a child has provided information inappropriately, contact us so we can review the matter.

13. External Links and Policy Changes

Links to third-party sites or services are governed by the policies of those providers. We may update this policy when our services, legal obligations, or technology practices change. Material updates will be communicated as required by applicable law.

14. Contact the Business

For privacy questions or requests, contact:

Operating Company: Shenzhen Qin'angyuan Trading Co., Ltd.

Registered Company Address: Room 101, No. 6, Shangduan 4th Lane, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Privacy and Support Email: service@pazteln.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)